We wanted to give you a quick update.
As a result of feedback during April’s general meeting, the board feels the need to reiterate what we as the board can and can’t do when working directly with ELS. The main item we can do is negotiate rent increases with ELS. We can also help with concerns that you have with the happenings in the community. We can only help if you (the resident) follow a few guidelines. First, a concern report must be filed with ELS at the front office, the report must be stamped with the date, and two (2) copies of the report must be made. One (1) copy is for the HOA (a date stamped copy), and one (1) is for your records. The HOA needs a date stamped copy to show that it has been given to ELS and that they acknowledge that they've received it.
The report must be as detailed as possible containing specific information (license plate number or description, for example) about the incident or concern. Pictures are the best, if possible, and date and time of the pictures would help to elevate any doubts about when the pictures were taken. Please write legibly or print so the board knows the exact concern.
When no action has been taken or the residents are not satisfied with the result of the concern, there is the next step and that is in the Nelson Procedure. The Nelson Procedure is the official protocol set up by ELS to handle resident complaints and tells you how to send the concern to Tampa (the ELS regional HQ) and on up the hierarchy of the company. There is more detailed information on the website about the Nelson Procedure. Just click the link at the end of this page.
We as the board of directors have no power to force ELS to act, all we can do is act on your behalf after these steps are followed, bring up the concerns and make sure they are aware of the concerns. We are your sounding board to ELS.
Thank you for your understanding.
Click here to read and print the customer service form
Click here to read the Nelson Procedure in full
Updated 4/13/26
