DO YOU HAVE A COMPLAINT, COMPLIMENT OR CUSTOMER SERVICE ISSUE REGARDING MFL?
Please remember that because ELS owns the land that your home sits on it's not a traditional HOA situation. The MFL HOA must follow the NELSON PROCEDURE to help bring complaints to a resolution. When/If a situation occurs that you want to make ELS aware of, the HOA will try to support you as best it can within the scope of it's abilities. When something happens that you want to bring to ELS' attention, please fill out the customer service form below here and take it to the ELS office (up Front). ELS will take the original and time stamp it (Double Check), have them make you two copies of the stamped form. One copy gets submitted to the HOA board. Either put it in the mail slot in the HOA Door or hand it to a board member if they are in the office. The HOA will enter the information into our Complaint database to aid in the follow up with ELS. YOU MUST follow up with the MFL HOA after 7 days so we can begin the Nelson Procedure with your assistance. The completed form (and all attachments) are the only way that the HOA can start to have a formal dialog with ELS about your specific issue. If the HOA board does not receive the second copy they cannot act on your behalf.
Customer Service Form
